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Our Team

Melynda Enslow

Melynda Enslow, Hospital Administrator

Originally from Connecticut, Melynda Enslow moved to North Carolina in the winter of 2004. Having worked in the human medical field prior to her move, she decided this transplant created the perfect opportunity to change careers and focus on her true passion, companion animal care. She quickly found a position at a local veterinary hospital and has worked in the animal field ever since. Over 13 years of professional experience has provided her with a unique perspective of the importance each role plays in the daily functions of a veterinary hospital.

Melynda's care and concern for companion animals ensures that exceptional customer service and quality medical care are provided to all of the hospital's clients and patients. She aims to use her skills and knowledge to guarantee that every visit delivers the best veterinary experience possible. Team growth, engagement and satisfaction are the foundation of a positive work environment and Melynda dedicates herself each day to creating this culture by example.

“Seeing our wonderful clients and their pets is the highlight of my day! We all share a common bond; an unconditional love for our furry companions.”

Melynda believes in the importance of community involvement, service and mentorship. In her free time, she volunteers as a "Big Sister" with the Big Brother Big Sister of Cabarrus County program which focuses on individual mentorship for at-risk youth. As a cancer survivor, she also volunteers her time and helps to raise money for the annual Cabarrus County Relay for Life event which supports cancer research through the American Cancer Society. As an artist, Melynda instructs painting classes for adults, teens and children through the City of Concord Parks & Recreation department.

When Melynda is not working or volunteering, she enjoys spending her free time with her 'fur-children', a Rat Terrier named Amadeus and a rescued cat named Inara. Her other hobbies include reading, writing, painting, singing, camping, drawing & baking.

Our Team

Liz McIlwain

Liz McIlwain, RVT, Hospital Services Coordinator, Physical Rehabilitation Staff

Liz McIlwain has been a Steele Creek Animal Hospital staff member since 2001. Dedicated and loyal to all the hospital's clients and patients, Liz oversees the hospital's excellent technical staff while participating herself in every aspect of patient care. Along with coworker Starla Norman, Liz maintains the hospital inventory and medical equipment. Liz is a registered veterinary technician in the state of North Carolina and enjoys combining veterinary medicine with her past experience as a human therapy assistant in our Physical Rehabilitation Services.

"I enjoy working at a progressive hospital whose staff is dedicated to providing optimum care to our clients and their pets," Liz said.

She has an associate's degree from Gaston College and a bachelor's degree from Berea College. (Her father is also a retired veterinarian and Liz spent many hours at his small clinic helping out in a variety of jobs.)

At home, Liz takes care of her dogs, Belle and Trixie, and two cats, Mercy and Nuisance. Outside of work, she spends most of her free time with her daughter and husband and, as a family, they all enjoy dining out, watching movies, and spending time outdoors. "We love seeking new adventures together," Liz said.

Our Team

Starla Norman & See Lee

Starla Norman, Patient Services, Physical Rehabilitation Staff

One of our longest-tenured patient caregivers, Starla has been with Steele Creek Animal Hospital since 2002. Starla leads our patient services team with devotion to patient care that is extraordinary. "Always smiling", "very creative", and "able to fix most anything" are all ways to accurately describe Starla. Along with coworker Liz McIlwain, she maintains the hospital inventory and medical equipment. Starla spends most of her time inspiring and working with our Physical Rehabilitation patients and their owners. Using her "horse sense", she can motivate almost any patient to try harder.

Starla has two dogs, Australian cattle dog Hank and Australian shepherd Bell, as well as a Quarter horse named Cowboy. She enjoys trail riding and camping in her spare time.

See Lee, Client Services

For See Lee, one of the best features of her job as Steele Creek Animal Hospital's receptionist is the "sloppy kisses" she receives from the patients. She joined the hospital in February 2007, and her responsibilities include customer service, answering the phone, and checking patients in and out of the hospital. Most canine patients include handing out dog treats among See's job responsibilities. She is currently enrolled in the nursing program at Central Piedmont Community College.

"I love working at Steele Creek Animal Hospital because the medical care and medical team that we provide for our clients and their furry best friends is of the highest quality," See said.

At home, she has three pit bulls: Bambi, Lelo, and Rhino.

Brittany Taylor

Brittany Taylor, Client Services

Brittany joined our team in May 2016 as a receptionist. She brings a strong passion for animals to her role and responsibilities, some of which include answering customer phone calls, scheduling patient appointments and preparing patient charts.

She says, "I enjoy seeing the love our clients have for their animals. We have the best doctors that want only the best for our patients!"

During her free time Brittany enjoys crafting and spending quality time with her friends and family, including her chinchilla, Rosie.

Alicia McMakin

Alicia McMakin, Client Services

Alicia was born in Maryland and raised in York, SC. She started at Steele Creek Animal Hospital in December 2019, coming from a customer service background with over six years of experience. She has grown up surrounded by animals since she was a child and hopes to one day open a rescue center for unwanted pets.

Alicia’s hobbies include singing, photography, traveling to attend drag racing events with her husband, Scott, and hanging out with her friends and family. Alicia also loves cuddling with her Australian Shepard (Sadie), Yorkie (Piper), bird (Mika), and kitten (Willow).